Colliepawz Shipping Policy

 

Last updated: [2025.11.29]

Due to the Australia Post holiday rush, Christmas delivery cut-off dates are earlier than usual.

Order by 4th December 2025 for Christmas delivery within Australia.
(After this date, parcels may arrive after Christmas depending on AusPost delays.)

We’ll still pack your order with love and ship ASAP

If you're shopping for Christmas gifts, we recommend placing your order early. 💛

Thank you for supporting our small Australian brand.

After cut-off dates

We’ll keep shipping daily, but delivery cannot be guaranteed before Christmas due to:

• AusPost network delays

• Weather conditions

• High seasonal volume

Tip: If this is a gift, choose Express + leave a note — we’ll prioritise your order!

 

Free Shipping

We offer FREE shipping on all orders (expected Pet Portrait) to the following countries:

Australia

We offer FREE shipping on all orders over $59 (expected Pet Portrait):
New Zealand, Canada, United states, UK, Poland, Singapore, Italy, Netherlands, Austria, and Belgium.

Processing Time

Please allow 1 to 3 business days on average for order processing before dispatch. Rest assured, we are doing our best to get your order to you as quickly as possible.

Delivery Times

Once your order is dispatched, estimated delivery times are as follows (depending on your location):

2. Shipping Methods & Times

We offer international shipping to most countries. Estimated delivery times:
- Australia: 7– 12 business days
- USA & Canada: 8–15 business days
- New Zealand: 8–12 business days
- Other regions: 10–20 business days 
- Express Shipping: 3-8 days
Please note that public holidays, natural disasters, or global events (such as pandemics) may affect delivery times.

Incorrect Address Disclaimer

Customers are responsible for ensuring that the shipping address provided is correct.
We strive to process orders quickly, so please contact us immediately if you believe you entered an incorrect address. We’ll do our best to assist, but changes may not always be possible once the order is in process.

6. Customs, Duties & Taxes

International orders may be subject to import duties and taxes. These fees are the responsibility of the recipient and are not included in the product or shipping costs.